Privacy Policy

Our focus on respecting your privacy and safeguarding your personal data remains as strong as ever. We’ve updated our privacy notices to reflect the new and strengthened rights in relation to your personal data, and the legal grounds for using it.

We’re committed to:

Keeping your data safe
Giving you control
Providing useful and timely information

Keeping you in control

Keep your data safe

We’re committed to respecting your privacy and safeguarding your personal data. We’ll only retain your data for as long as is necessary and we’ll always dispose of it safely.

If we’re required by law to share your data with other organisations, such as the government, we do so securely and we don’t share more than we need to. When we ask other companies to process data on our behalf we’ll always make sure they follow similarly high standards. Sometimes we use data to support government initiatives, but any reports that we publish will always be anonymous.

Use of your data

We use your data to ensure we process your transactions safely and securely. It can also help us to personalise your experience and develop new services that we think you’ll like. For example, we use customer spending data to develop our cashback offers, which give you money back on qualifying purchases. Data can also help us to focus on the needs of individuals.

Whether it’s to deliver products and services to you and others, or to follow legal requirements, we’ll always be clear and open with you about how and why we’re using your data. And if you need more detail, we’ll always keep our privacy notices where you can find them easily.

To make things easier

Sharing some personal data with us is essential for you to be able to use our services securely. For example, it means we can quickly get in touch with you if we think there’s fraud on your account. Knowing more about our clients also means we’ve been able to help them out and provide extra support during difficult times.

It’s your personal data

You’ve trusted us with your data, and in return we’ll give you the control you need. You can decide how we contact you with offers of products and services or information we think you may be interested in.

It’s straightforward to keep your personal details up to date using Online Banking, our mobile banking app, by phone or in one of our branches, and we’ll always make it easy for you to change your mind about how we contact you.

About the DIFC Data Protection

Personal data could be used to identify you. It includes your name and contact details, and can also include data about your transactions or your use of our services.

What does the DIFC Data Protection mean?

The DIFC Data Protection aims to give you more control of your data. It provides new and strengthened rights.

Right to access: you can ask us whether we’re processing your personal data, including where and for what purpose. You can also request an electronic copy of your personal data free of charge
Right to restrict processing: in certain circumstances, you can ask us to restrict our use of your personal data
Right to rectification: you can ask us to correct inaccurate personal data we hold about you
Right be forgotten: in certain circumstances, you can ask us to erase your personal data
Right to data portability: you can ask us to provide you with a copy of your personal data in a commonly used electronic format, so that you can transfer it to other businesses
Right to object to automated decision-making: in certain circumstances, you can ask us not to make automated decisions about you based on your personal data that produce significant legal effects
Right to lodge a complaint: you can lodge a complaint with your local data protection authority

About our privacy notices

We may change our privacy notices and add new privacy notices in the future, so we recommend that you check this page occasionally to ensure that you’re happy with any changes.